Shipping policy

Shipping Policy

Thank you for shopping with Flossy Baby. Please review our shipping information below.

 

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been shipped.

During peak periods, processing times may be slightly delayed.

 

Shipping Rates & Delivery Estimates

 

Australia (Domestic)

• Free Standard Shipping on orders over $100 AUD

• Standard Shipping: $10 AUD

• Express Shipping: $15 AUD

Estimated delivery times:

• Standard Shipping: 3-6 business days

• Express Shipping: 1-4 business days

Delivery times are estimates and may vary due to carrier delays.

 

New Zealand (International)

• Standard International Shipping: $20 AUD

Estimated delivery time:

• Standard International: 6-12 business days

Please note that international delivery times may vary, and customers are responsible for any customs duties or import taxes, if applicable.

Order Tracking

 

Once your order has shipped, you will receive an email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

 

Shipping Delays

 

Flossy Baby is not responsible for shipping delays caused by:

• Courier or postal service disruptions

• Weather conditions

• Customs processing

• Incorrect or incomplete delivery addresses

 

Incorrect Address

Please ensure all shipping details are correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

 

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us at hello@flossybaby.coom within 7 days of delivery, including your order number and any relevant photos.

 

Contact Us

If you have any questions about shipping, reach out to us at:

hello@flossybaby.com